Please DO NOT visit your surgery, pharmacy or hospital if you have a high temperature or a new continous cough or loss or taste or smell.
Please access the NHS 111 ONLINE SERVICE. Only call NHS 111 if you cannot get help online.
Please click on this link to access NHS 111 Online.
Changes to Our Services Practice Update
Please be aware that from 15 June 2020 our services will change as follows however; WE MAY AT SHORT NOTICE HAVE TO REVERT TO OUR FALLBACK POSITION, OF ORFORD BEING THE DESIGNATED SITE TO SEE ALL PATIENTS FACE-TO-FACE.
- Orford and Alderton will both be open as per pre Covid opening hours. Patients will be able to collect their prescriptions through exterior dispensary windows. We ask that patients queue honouring social distancing advice of two metres. Please do not call the dispensary – prescriptions are still taking 5 working days.
- Pre Covid opening hours, but the doors will remain locked at all sites so please telephone the surgery for appointments, results or queries.
Monday 08.00 - 14.30
Tuesday-Friday 08.00 - 18.30
Monday 08.00 - 18.30
Wed-Friday 08.00 – 13.00
Monday-Friday 08.00 – 18.30
Temporarily closed until further notice. – Repeat prescriptions requests will continue to be collected from the site.
- All appointments will be by telephone unless a patient is asked to attend the surgery for a face-to-face appointment. One clinical team will manage telephone, video and online consultations. A small group of clinical staff will see patients face to face where there is a clinical need, thus reducing the risk of infecting patients and staff.
- We are only able to accommodate essential blood appointments, because these appointments, which normally take 5 minutes, but now due to infection control, take 20 minutes.
- Patients who have transport will be asked to support our service by attending Landseer Road for bloods. To pre-book appointments at Landseer Road online: www.esneft.nhs.uk/service/bloodtests or telephone 03331 032220.
- When attending a face-to-face appointment at the surgery please remain in your car or the car park until a member of staff comes to collect you. And if you have a facemask please wear it.
- We encourage all patients, if possible, to use our e-consult service; which offers online consultations with our clinicians. The link to our e-consult service can be found on our website: www.thepeninsulapractice.co.uk/econsult
- Our team are here to help you. For infection control purposes we are making internal structure changes and we request that patients honour social distancing at all times.
PLEASE BE AWARE THAT WE MAY AT SHORT NOTICE HAVE TO REVERT TO OUR FALLBACK POSITION, OF ORFORD BEING THE DESIGNATED SITE TO SEE ALL PATIENTS FACE-TO-FACE.
For all practice updates please see our website www.thepeninsulapractice.co.uk/edit/coronaviruscovid-19 or The Peninsula Practice Facebook page.
We have received the following guidance from the Ipswich & East Suffolk Clinical Commissiong Group in relation to antibody testing.
The Government recently announced the introduction of a test to detect the presence of the Covid 19 antibody. It is not fully understood what a positive antibody test means in terms of immunity and future risk from COVID-19. At the moment, tests are only available for the purpose of increasing understanding of who has (or has not) had an immune response. There is little clinical benefit in knowing this information as the evidence so far does not show that having had the virus once provides immunity to prevent a patient getting the virus a second time. Hence it is extremely important that we all continue with the current approach of social distancing, hand washing, infection control procedures and so on. The test may be offered, if deemed appropriate, to those patients who are having a blood test for another clinical reason.
The antibody test is not currently being offered to the generalpopulation. Some patients have said that their employer has asked for the test to be undertaken before they return to work. This is not in line with current government guidance.
Principle - Platform Randomised Trial of Interventions Against COVID-19 in Older People
Our practice is supporting vital COVID-19 research. As part of this, we are helping to carry out a UK Government priority research study called PRINCIPLE.
If you have symptoms of COVID-19, and are aged 65 or over OR are aged 50-64 and have an existing health condition, you may be eligible to join this important study.
The PRINCIPLE trial aims to find medicines that can help people with COVID-19 symptoms get better quickly and stop them needing to go to hospital. The trial is recruiting participants through GP practices across the UK.
Visit www.phctrials.ox.ac.uk/principle-trial for more information or please contact us at: 0800 138 0880
There are a growing number of research studies aiming to find treatments for patients with COVID-19. If you'd like to find out more about COVID-19 research and how you can contribute, please visit the Be Part of Research website at www.bepartofresearch.uk.
Be Part of Research is a service provided by the National Institute for Health Research, which is the country’s largest funder of clinical research.
Video Message From The Peninsula Practice
This video has now been removed as the information is no longer current.
BLOOD TESTS Landseer Road Phlebotomy Clinic
North East Essex and Suffolk Pathology Services Landseer Road Phlebotomy Clinic COVID-19 Virus
The Phlebotomy Service within Landseer Road Phlebotomy Clinic will no longer be accepting walk in patients.
This is to safeguard our patients whilst preventing the possibility of spreading the COVID-19 virus. Extra cleaning precautions are in place to ensure the risk is minimal. We take every precaution to ensure our patients health and safety is paramount.
The phelebotomy teams are working to the best of their ability whilst under extremely demanding circumstances.
- TO BOOK AN APPOINTMENT ONLINE PLEASE CLICK ON THIS LINK. Patients who are not familiar with making on-line appointments can have a relative or carer to make this on their behalf.
- Patients can still telephone to make an appointment if this is the preferred option on 03331 032220
Landseer Road Phlebotomy Clinic - 476-478, Landseer Road Ipswich Suffolk IP3 9LU
Blood Pressure Monitoring for Patients with Hypertension and Diabetes
We urge patients with Hypertension and Diabetes to have their own Blood Pressure monitoring machines, you can purchase one from the surgery for £15. This will minimise patients having to attend the surgery and is safer way to check your Blood Pressure in your own home (often a patient will register a false high level reading in the surgery leading to over treating).
If you’re thinking of calling your GP surgery please remember this:
- Prescriptions cannot be put in for early collection, we are trying hard to provide a 5 day turnaround (with some supply issues) for those that are due each month. Your future medication will not be available until it is due.
- Inhalers are being issued to the patients who have them prescribed as a regular repeat. If you are concerned please go to Asthma UK for advice.
- Paracetamol is not available on prescription unless you are already being prescribed this for an existing chronic condition.
- The surgery can’t advise you whether you should or shouldn’t self isolate if you are at risk, we have a considerable number of patients - please follow the guidance on NHS 111 online service.
- If you are due to have a routine appointment and it’s cancelled, please try and understand the unprecedented strain we are having at the present time.
- Please don’t shout at your GP staff when they cannot do these things because we will still make sure you get the medication you NEED and we will still provide the best possible care - over the phone or Face to face if absolutely necessary.
& remember all NHS staff are doing this to help keep you safe.
5 WORKING DAYS FOR PROCESSING REPEAT PRESCRIPTIONS
PLEASE ALLOW 5 WORKING DAYS FOR YOUR REPEAT PRESCRIPTIONS TO BE PROCESSED. THIS MEANS FOR EXAMPLE THAT IF YOU ORDER YOU REPEAT PRESCRIPTION ON MONDAY IT SHOULD BE READY FOR COLLECTION ON THE FOLLOWING MONDAY.
Due to the current crisis we are experiencing disruption and delay in supply of medications to the surgery. We are asking for your patience and understanding as our staff are working under extreme pressure.
We urge all patients to request their repeat medication online which reduces infection risk as well as minimising delays in getting them processed. If you are not already online please ask our Care Navigators for a password. You do not need to present ID for online prescription services.
Please do not ask for more than one months supply of your routine repeat prescriptions. We cannot issue more than 1 months supply as this will adversely impact on our stock.
Repeat prescriptions slips will be picked up from Hollesley on Monday & Thursday.
To avoid unnesscary trips you can drop off your repeat prescription slips earlier BUT your prescription will not be processed before its due date.
Temporary Closure of Hollesley Surgery
Due to the pandemic Hollesley Surgery is currently closed.
Repeat prescription slips will be picked up on Monday & Thursday from Hollesley.
Branch Site Closures
We may at short notice close and/or reopen certain sites to maintain as safe a service to our patients at different times for a variety of reasons including low staff capacity as well as to protect our staff who may have certain conditions. Please bear with us whilst we do our very best to manage a service under these extreme circumstances. If you have any concerns about this please write to Patient Advice & Liaison Service (PALS).
Please click on this link to find out more about the Patient Advice & Liaison Service.
Please do not ask for more than a month of your routine repeat prescriptions. We cannot issue more than 1 months supply as this will adversely impact on our stock.
Your prescripition can not be processed before the due date.
Get a Self Isolation Note
To reduce the burden on GP practices a new online system, created by the NHS and the Department for Work and Pensions, is now live for patients to be emailed a digital isolation note. Isolation notes provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work.
Please click on this link to find out more information.
Please be aware that we may use new providers or suppliers to help us quickly adapt during the outbreak and continue your care effectively. For example, we may use a new provider for video consultations. We may not be able to add these to our transparency materials right away, we apologise for this but please be assured all our processors are bound by contract to protect to your data.
There has been concern about the use of non-steroidal anti-inflammatory medications (NSAIDs) in relation to Covid-19 following a statement by the French Health Minister (a clinician) advising against the use of ibuprofen.
This statement was based on provisional information reported from French care settings which UK authorities have not seen and is, to date, unpublished. There is no current literature on the impact of NSAIDs use in Covid-19.
There appears to be no evidence that NSAIDs increase the chance of acquiring Covid-19. In view of the current lack of clarity the Committee of Human Medicines (an advisory body of MHRA) and NICE have been asked to review the evidence. It is therefore suggested that, in the interim, for patients, who have confirmed Covid-19 or believe they have Covid-19, that they use paracetamol in preference to NSAIDs.
Those currently on NSAIDs for other medical reasons (e.g. arthritis) should not stop them.
This position will be kept under constant review.
Professor Stephen Powis
NHS England Medical Director
If you have had to cancel a holiday please contact the relevant people (flight operators/tour operators/insurance) and ask them to send you a formal claim form.
If there is a medical section requiring a clinician to complete please send to the surgery only after you have completed all other sections.