CHANGE TO COLLECTION OF PRESCRIPTIONS AT ALDERTON & ORFORD SURGERIES
PLEASE BE AWARE THAT WE ARE REVERTING BACK TO PATIENTS COLLECTING THEIR PRESCRIPTIONS AT ALDERTON AND ORFORD THROUGH THE DISPENSARY WINDOW.
PLEASE KNOCK ON THE WINDOW AND A MEMBER OF OUR DISPENSARY TEAM WILL RESPOND AS SOON AS THEY ARE ABLE TO.
5 WORKING DAYS FOR PROCESSING REPEAT PRESCRIPTIONS
PLEASE ALLOW 5 WORKING DAYS FOR YOUR REPEAT PRESCRIPTIONS TO BE PROCESSED. THIS MEANS FOR EXAMPLE THAT IF YOU ORDER YOU REPEAT PRESCRIPTION ON MONDAY IT SHOULD BE READY FOR COLLECTION ON THE FOLLOWING MONDAY.
We have been experiencing some disruption and delay in the supply of medications to the surgery. We are asking for your patience and understanding as our staff are working under extreme pressure.
We urge all patients to request their repeat medications online which reduces infection risk as well as minimising delays in getting them processed. If you are not already online please ask our Care Navigators for a password. You do not need to present ID for online prescription services.
Please do not ask for more than a month of your routine repeat prescriptions. We cannot issue more than 1 months supply as this will adversely impact on our stock.
Repeat prescriptions slips will be picked up from Hollesley on Monday & Thursday.
To avoid unnesscary trips you can drop off your repeat prescription slips earlier BUT your prescription will not be processed before its due date.
How to Order Repeat Prescription Medication
- Online: via the link at the top of this page. Before you are able to use this service you must first register for Online Access, please complete the Online Access Form and return to reception.
- In person: Put your requests for repeat prescriptions into the boxes marked ‘Repeat Prescriptions’ in the entrance area of each surgeries.
- By post:
The Health CentreMill HooAldertonWoodbridgeSuffolkIP12 3DA
Over the Counter Sales
Alderton and Orford dispensaries offer an extensive range of over the counter products at a competitive rate. Please ask if we do not have the product you are looking for, as our dispensers will be happy to try and order the item for you.
We accept all major debit and credit cards.
The Peninsula Practice runs a Delivery Service for patients who have difficulities getting to the surgery. This service is totally free and our own excellent staff will be carrying out the deliveries therefore will be totally safe and confidential. If you would like to be considered for this service please contact the dispensary staff.
Exclusions do apply so please contact dispensary staff for details.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
Prepayment Prescription Certificates
If you pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.
Please click on this link to find out more.
NHS Prescription Charges
New Prescription NHS Charges from 1st April 2020. These charges apply in England only. In Northern Ireland, Scotland & Wales prescriptions are free.
- £9.15 per item
- £29.65 for 3 months
- £105.90 for 12 months
You will be charged the new amount if you collect your prescription on or after 1 April even if your GP issued your prescription before this date.
Proof of Prescription Exemption Payment
Proof of exemption for prescription payment MUST be shown when collecting your presciption otherwise medication may not be given. This is in line with Pharmacy Regulations, and could result in you being fined by the National Health Service Business Authority (NHSBSA) if exemption card is not shown.
We as a surgery are also penalised for not enforcing this. Please help us to help you.
Prescribing Over The Counter Medication
Ipswich and East Suffolk Clinical Commissioning Group does not support the prescribing of medication that is available to buy from local pharmacies or supermarkets for children or adults with common illnesses and minor ailments that they could treat themselves at home.
Please click on leaflet below for an example list of such medications.
Prescribing Policy for Patient Travelling Abroad
This policy outlines the procedure for patients travelling abroad for short and long periods of time.
- NHS Policy By law, the NHS ceases to have responsibility for the medical care of patients when they leave the UK. In addition GPs are not required by their terms of service to provide prescriptions for the treatment of a condition that is not present and may arise while the patient is abroad.The NHS does accept responsibility for supplying ongoing medication for temporary periods abroad of up to 3 months. However, if a person is going to be abroad for more than 3 months, then they are only entitled (at NHS expense) to a sufficient supply of regular medication in order to get to their destination, where they should the find an alternative supply of that medication.Patients residing abroad for a period of more than 3 months should be removed from the registered patient list.
- Travelling out of the country for less than 3 months For patients who inform us they will be out of the country for less than 3 months, we will provide sufficient medicines for an existing condition for the period while the patient is away where it is safe to do so. Drugs that require frequent monitoring may not be prescribed where there are safety concerns.
- Travelling out of the country for more than 3 monthsPatients who inform us they will be leaving the country for more than 3 months will be prescribed sufficient medication to enable them to make alternative arrangements at their destination (up to 3 months’ supply where safe to do so).They will also be removed from our patient list. We will be pleased to re-register patients on their return to residence in the UK and can reassure patient that their electronic notes are kept on file for reference on your return. Patients and relatives should not seek medication for themselves while they are abroad as this constitutes NHS fraud.
- Prescriptions for medicines in case of illness while abroad.GPs will only prescribe NHS prescriptions in this case for exacerbations of pre-existing illnesses; e.g. antibiotics for patients who have frequent infections secondary to an underlying lung condition.
- Patients should be aware that some drugs commonly prescribed in the UK may be illegal in certain countries and you should check with that countries embassy before you travel.